F.A.Q.

Why is it better to book from this official site than from another online portal, such as Booking or Expedia?

Because on this official site you will have access to the best rates in the network.
Booking is always easy and completely secure.
You will enjoy direct contact with our staff and have no additional charges.
You will also receive the following exclusive benefits:
– Best Price Guarantee
– Special Offers Reserved
– Best cancellation policy

We accept all types of credit cards.

Refundable:
You can cancel free of charge up to 7 days before arrival.
You will pay the cost of the first night’s stay if you cancel in the 7 days before arrival.

Non-Refundable:
In case of cancellation, change or no-show, the full amount of the stay is charged.

Each rate, offer and package is subject to different cancellation policies.
Please check them as you make your reservation.

Check-in is from 2:30 pm to 11 pm; Check-out is from 7 am to 10 am.

If you plan to arrive at different times, please let us know in advance.

1 euro per person per day up to 10 consecutive nights, only for adults (14+ years old).

Yes, we have free Wi-Fi throughout the facility.

Yes, all rooms and apartments have air conditioning and heating.

The facility has ample free indoor parking.
Subject to availability, there are also covered parking spaces.

Italian and English.

Yes based on availability we provide high chairs, cribs and cribs free of charge.

Price includes charges for water, electricity, gas, linen (sheets and towels), parking.
For more information, see the individual housing page.

Tourist rental is an apartment or house leased, in whole or in part, to tourists, without the provision of Services during their stay.

In this type of facility, which is not open to the public, it is not allowed to offer Services to guests (transportation, breakfast, daily cleaning, etc.).
Instead, only the following services ancillary to the tenancy may be provided:
– electricity, hot and cold water, gas, heating/air conditioning, housing maintenance, repair and replacement of deteriorated furniture and equipment;
– cleaning of the accommodation only when the guest changes;
– bed and bath linens, if required, but only when the guest changes.

The rules to be observed for staying in the apartment, are those enshrined in the law, but mostly those dictated by common sense and mutual respect.

Upon arrival, valid identity documents (Passport or Identity Card) required for registration under current regulations must be handed in.

Smoking is prohibited in all rooms inside the facility.

For reasons of Public Safety, no persons other than those declared at the time of your arrival are allowed inside the apartment.

Please do not flush substances other than those for which they were intended down the toilet and Sinks and use the appropriate bins for diapers, paper or other bulky materials.

Any damage done to the facilities by guests, once liability is established, must be compensated.

The arrangement and cleaning of individual rooms will be done exclusively upon your departure.

No liability is accepted for loss, theft or damage to items of your property left inside individual rooms and/or common parts.

Children should always be supervised and accompanied by an adult person, especially outside the house.

Each guest, at the end of their stay, must return the room keys and anything else handed to you upon arrival.